Utah .NET User Group

Sr. Software Engineer - Salt Lake City, UT

About Us:

UCN, Inc. (OTC.BB: UCNN) began in 1997 as a reseller of telecommunication services. After a series of strategic acquisitions commencing in 2002, UCN emerged in 2004 with a new product approach that combines an innovative national voice over IP (VoIP) network with hosted, proprietary software applications for contact handling/contact management requirements. The company is changing the way mission critical applications are delivered and priced for the contact handling marketplace. Typically inContact applications are used by customer service, customer support, order entry, direct response, reservations, or most any department that is seeking a more effective set of tools to manage its inbound call or contact activity.

The Sr. Software Engineer will be working with a talented group of engineers in the inContact development group.  The inContact development group is responsible for supporting the inContact and inContact/Workforce Management product lines.

Responsibilities:

Design, implementation and maintenance of C#, ASP. NET 2.0 web applications, SQL Server database programming, and Delphi 2005 clients.  The Delphi Senior Software Engineer will work closely with Jr. Software Engineers to ensure the successful completion of development projects.  This position will also work closely with the Product Managers, Business Analyst, System Analyst, Chief Architect, and QA teams.  Delphi Sr. Software Engineers are commonly assigned as technical lead for projects. 

• Will Create and maintain the inContact and inContact/Workforce Management product line, ensuring the level of quality that this effort occurs at, will have direct impact on the quality of our product.
• Timely response and appropriate resolution to outages affecting the production environment.
• Attend meetings and training as required
• Act as point of contact for application problems and emergencies while handling multiple projects.
• Work closely with team members to deliver project and tasks in a timely manner
• Creating and writing software design specifications including flow charts, sequence diagrams, entity relationship diagrams, and other technical documentation as needed for internal use.
• Will perform design and code reviews and create unit test plans and perform unit testing.
• Will assist with the creation of integration test plans and perform integration testing.
• Use modern software design concepts and disciplines on a daily basis
• Deliver quality software and software designs in a structured environment.
• Develop applications that integrate with database tables and stored procedures
• Create and extend database schemas, stored procedures, triggers, and other entities within a MS SQL Server database.
• Daily use of MS Visual Studio, MS Visual Source Safe and MS SQL Server.

Experience Required:

• 7 yrs of software development experience
• 5 yrs developing software in a Windows environment
• 4 yrs experience using OO programming Practices
• 3 yrs exp in ASP .NET/C# .NET with experience in 2.0 version
• Experience with Java Scr4ipt, HTML, ASP.Net AJAX, SVN and
• Experience with Borland Delphi 2005 with emphasis s in developing Delphi Clients.
• Prefer experience working with large software development organizations

To apply, please click on www.ucn.net and click on "Careers".  The position is located under the Headquarter location.